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Oct 28-30, 2024
Arlington, VA
Oct 28-30, 2024
Arlington, VA


The End-To-End Story of Call Center AI Automation

Wed, Sept 6 • 2:00pm-5:30pm • Columbia Ballroom Stage 2

Presented by vux-logo     kore-ai


VUX World Agenda At-a-Glance

Wed, Sept 6 • 2:00pm-5:30pm • Columbia Ballroom Stage 2

2:00pm - Opening Welcome, Kane Simms, CEO, VUX World
2:05pm - Getting To The Bottom of the Hype: Are LLMs The Future or Fad?
, Kane Simms, VUX World
2:25pm - The Power of Generative AI and Conversational AI for Large-Scale Success, Raj Koneru (Founder and CEO, Kore.ai), Michael DiTroia (Head of Conversational AI, Cigna), Kane Simms (CEO, VUX)
3:10pm - Knowbl and Presidential Bank: Where and How the Enterprise Can Safely & Securely Leverage LLMs,
Matt Taylor (CPO, Knowbl) & Marybeth Muir (SVP & Director of Marketing, Presidential Bank)
3:30pm - Next-Gen Bot Building: A Deep Dive into the Conversational AI Community’s Most Loved Toolset, Sebastian Glock (Director of Product Management, Cognigy)
3:50pm - Buyer's Guide to Generative AI For Voice Assistants, Michael Chen (Head of Partnerships, PolyAI)
4:15pm - The 5 C's: A Proven Approach to Conversational Experience Design, Jay Frank (Content & Conversation Design Manager, Capital One) and Taylor Merriam (Principal Conversation Designer, Capital One)
4:45pm - TBA
5:05pm - How Are We Doing, Really?, Justin Randall (CTO, VUX World)
5:25pm - Closing Remarks,
Kane Simms, VUX World

Generative AI and the Future of CX

Large language models (LLMs) and generative AI are on everyone’s lips right now. Over the past year, LLMs and generative AI have garnered unprecedented attention, attracting the interests of businesses across all sectors. But where do they fit in an enterprise automation strategy?

Join VUX World @ Voice&AI to learn about practical, production-ready applications of LLMs in the enterprise. What are the use cases that work reliably, responsibly and consistently? What are the tools, resources and capabilities you need? What kind of value can you unlock? And what are the limitations and challenges of bringing LLMs into the enterprise? All will be revealed throughout this 3.5 hours of stellar programming.

Sessions happen Wednesday, September from 2pm-5:30pm, concurrently with the rest of the VOICE & AI 2023 programming.

VUX World Speakers

The VUX World program features the leaders and innovators shaping the future of Customer Experience. VUX World speakers include these awesome humans and more to be announced!

VUX World Sponsors

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